FAQ

Our security solutions cater to both homeowners and security professionals. Whether you’re securing a residential property in Chicago or a commercial building in London, we provide high-performance products ranging from basic door hardware to advanced digital security systems.

We specialize exclusively in security solutions, offering:

• Professional-grade products like ABLOY and KABA locks
• Comprehensive range from basic padlocks to CCTV systems
• Included installation guides and security best practices
• Direct manufacturer support for specialized equipment

Consider these factors:

• Security level needed (residential vs. commercial)
• Installation type (door locks, window security, CCTV)
• Usage frequency (high-traffic areas may need brass body padlocks)
• Technology preference (traditional cylinder locks vs. digital door locks)

Contact our specialists at [email protected] for personalized recommendations.

Yes! Every security product shipment includes:

• Detailed installation guides
• Security best practices
• Manufacturer support information
• Proper mounting hardware

We provide two reliable options:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch – ideal for urgent security upgrades
• Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch – perfect for bulk orders

All orders are processed within 1-2 business days from our Butte, Montana warehouse.

We serve customers globally, except for select remote areas in Asia. Some locations may experience additional transit time due to customs processing. Contact us for specific delivery inquiries.

You’ll receive real-time tracking information via email when your security products dispatch from our warehouse. Track your package directly through the carrier’s website using the provided tracking number.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions. For additional security, we recommend PayPal for its buyer protection features.

We stand behind every security product with our 15-Day Satisfaction Guarantee:

• Initiate returns within 15 days of delivery
• Contact [email protected] for return authorization
• All returns are inspected by our security experts
• Original shipping costs are non-refundable

While we package all security products with protective materials, if damage occurs:

1. Contact us immediately at [email protected]
2. Provide photos of the damaged item and packaging
3. We’ll arrange for a replacement or refund

Our security specialists are available via:

• Email: [email protected]
• Mail: 1210 S Clark St, Butte, US 59701

For specialized products like ABLOY and KABA locks, we can connect you directly with manufacturer support.

While we don’t provide installation services directly, all our products come with comprehensive installation guides. For complex systems like Alarms and CCTV, we recommend consulting with local security professionals.