Privacy Policy

Last Updated: [Insert Date]

At Master Lock Store (“we”, “us”, or “our”), operating at lockandhingestore.com, we understand that security isn’t just about physical locks – it’s about protecting your digital information with the same professional-grade standards we apply to our security products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our security solutions.

1. Information We Collect

We collect information necessary to provide our security products and services to homeowners and security professionals worldwide:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make purchases of our locks, alarms, or security hardware.
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant systems), PayPal account information for transactions of products from padlocks to digital door locks.
• Technical Data: IP address, browser type, device information, and browsing behavior when accessing our security product catalog.
• Communication Data: Records of customer service inquiries about our door and window security products.

2. How We Use Your Information

Your data helps us provide the same reliability you expect from our ABLOY to KABA lock products:

• Process and ship orders for security hardware worldwide (excluding some remote regions)
• Provide customer support for our professional-grade security solutions
• Improve our website experience for security professionals and homeowners
• Send transaction notifications and order updates (like shipment tracking for your padlocks or CCTV systems)
• Prevent fraud and enhance payment security for high-value purchases like electric locking systems
• Comply with legal obligations regarding security product sales

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our security trade:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard/JCB), shipping, and IT security – all held to strict confidentiality agreements.
• Legal Requirements: When required by law regarding security product sales or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets, with appropriate confidentiality protections.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with security measures matching our physical lock standards:

• 256-bit SSL encryption for all transactions (like our payment processing for digital door locks)
• PCI-DSS compliant payment systems
• Secure servers with restricted access
• Regular security audits of our systems

While we implement robust security measures for our global clientele, no internet transmission is 100% secure. We encourage customers to use strong passwords and our optional two-factor authentication.

5. Your Rights and Choices

You have control over your information, just as you control your property security:

• Access/Correction: Request to review or update your information through your account or by contacting us
• Deletion: Request deletion of personal data, subject to legal retention requirements for security product transactions
• Marketing Opt-Out: Unsubscribe from promotional emails while maintaining essential service communications
• Cookie Controls: Manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

Our website uses cookies – small security tokens that help us:

• Remember your preferences when browsing our security product catalog
• Analyze website traffic to improve our service for security professionals
• Process transactions for door hardware and alarm systems

You can control cookies through your browser settings, though some features (like shopping cart for padlocks or CCTV systems) may not function properly without them.

7. International Data Transfers

As we serve customers globally (excluding some remote Asian regions), your information may be transferred to and processed in the United States, where we maintain our headquarters at 1210 S Clark St, Butte, US 59701. We implement appropriate safeguards for these transfers.

8. Children’s Privacy

Our security products and website are not intended for children under 16. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy as our security solutions evolve. Significant changes will be communicated to our customers through our website or email.