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Welcome to Master Lock Store (www.lockandhingestore.com). These Terms and Conditions govern your use of our website and the purchase of our professional-grade security products. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for customers seeking high-quality security solutions including door locks, padlocks, and window security systems. You must be at least 18 years old to make purchases.

1.2 Intellectual Property

All content on this website, including product designs, descriptions, images, and logos, are the property of Master Lock Store and protected by intellectual property laws. Unauthorized use is strictly prohibited.

User Responsibility: You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in professional security hardware including:

  • Door locks and levers
  • Padlocks (brass body, combination, cylinder, discus)
  • Window security systems
  • Digital door locks
  • Electric locking systems
  • Door and window accessories

We make every effort to display product colors and features accurately, but actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Security Products

For security reasons, the following cannot be returned once opened or activated:

  • Digital Door Locks (due to security programming)
  • Electric Locking Systems (once installed)
  • Combination Padlocks
  • Any product with compromised security packaging

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier costs.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing.

4.2 Shipping Restrictions

We ship worldwide except to certain Asian regions and remote areas. Customers are responsible for any customs duties or import taxes.

5. Returns and Refunds

5.1 Return Policy

Returns must be initiated within 15 days of receipt. Products must be:

  • In original, unused condition
  • In original packaging with security seals intact
  • Accompanied by proof of purchase

5.2 Return Process

To request a return:

  1. Email [email protected] within 15 days
  2. Use our Return Request Template
  3. Wait for authorization (2 business days)
  4. Ship return using approved method

User Responsibility: Customers are responsible for return shipping costs unless the item is defective. We recommend using trackable shipping.

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

6. Warranties and Liability

6.1 Product Warranties

Our products come with manufacturer warranties against defects. Specific warranty terms vary by product.

6.2 Limitation of Liability

Master Lock Store shall not be liable for:

  • Incorrect product selection by customer
  • Improper installation or use of products
  • Delays due to circumstances beyond our control
  • Incidental or consequential damages

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.

8. General Provisions

8.1 Governing Law

These Terms shall be governed by the laws of the State of Montana, USA.

8.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.

8.3 Contact Information

For questions about these Terms:

Master Lock Store
1210 S Clark St
Butte, US 59701
Email: [email protected]